What ISO 9001 Actually Means for Customers

We spoke recently at our delight in attaining ISO 9001 accreditation, something that most people recognise. When people see the ISO stamp, they know they are dealing with a well oiled organisation rather than a one-man band. The ISO 9001 is an accolade that directly reflects our commitment to our "Quality Management Systems". When we set out with our blog, we wanted it to become a source of information rather than a sales tool. With over 10 years' worth of experience in the solar industry, we feel that we can bring that experience to the public and we can help educate those who are interested in the renewable power of solar. In this regard, we wanted to share the journey towards ISO accreditation, what it really means to get it and help you understand what it means for our customers and those of you interested in what we offer.

As I've already alluded to, ISO 9001 was a direct reflection of our "Quality Management Systems". This means that every single process within the company was scrutinised for best practice; from how we process orders, contact customers, our reporting, right down to how we file everything! But it was a process that allowed us to really focus on one of our strengths; customer service. With stringent processes, it meant we became even more confident that we could strengthen what we call "Our Promise".

Testament to this, was a recent customer review we received regarding our service. This isn't so much about the review itself, but it reflects the work that went into securing our ISO 9001 accreditation and definitely makes it worth it.....

A few weeks ago, my wife called to me from the kitchen. She was alarmed at the sight of a steady drip of water splashing on the tiled floor. Directly above the spot there is a Velux skylight and we immediately assumed that this must be the source of the leak. We threw down some cloths to soften the impact of the drips and contain the splashes. By next morning, when the rain had stopped during the night, the leak had stopped and the floor was dry.

A period of dry weather followed and we put the matter out of our minds. Inevitably, when rain returned the leak came with it. What should we do? Let’s have a word with Dave, the man who fitted the Velux nearly ten years ago.

The rain stopped again and we forgot about contacting Dave. Then the penny dropped! It was only five weeks since we had our brand new solar panels fitted by Activ8 Solar Energies of Carrickmacross, Co. Monaghan. They had been all over our roof installing the panels and it was too much of a coincidence, we thought, for the leak to be unconnected with that work, even though it was falling from the opposite side of the roof.

On the Monday, I phoned Tara at Activ8 and she arranged for Eugene to get back to me. Eugene phoned that afternoon and by Wednesday his men were on the roof looking for the leak. They found a cracked tile near the Velux, which clearly was in that condition long before the solar panels were fitted; there was moss growing in the crack. Before they reported their find to me they had replaced the offending tile with one left over from the installation of the panels.

I was so impressed that I sent this e-mail to Activ8: –

“Many thanks for following up on my request for inspection of my roof for possible damage arising from your installation work.

As the lads discovered the leak was caused by an old break in a tile not affected by your work; but they were good enough to replace it with one of the redundant tiles.

Please let me know if there is any payment required,

Once again, thank you all.”

Next day I received the following e-mail from Activ8:-

“Thanks for your email, we appreciate the offer for payment but this is part of our service we promised to you. Thanks again and if you have any questions in relation to your system in the future please feel free to email me back or give us a call.

Kind regards
Aidan”

Now that’s what I call customer service!

"Customer service". It should be pretty obvious what it entails when you read those two words. Unfortunately, it isn't guaranteed everywhere you go. Be careful what you read, and be wary of what you're offered. We base our customer service on 'Our Promise' and we back it up with our awards. Now when you see our ISO mark, you know what it means and how we got it.


2015: The Warmest Year on Record - How Solar Can Help

It has emerged, in line with the yearly trends, that 2015 was the hottest year that the planet Earth as a whole has experienced since the creation of reliable records in 1880. As a company positioned in the renewable energy business, this brings up a number of questions, issues and general discussion points about how statistics like this effect what we at Activ8 Solar Energies do as a company.

First and foremost, our products help offset climate change, be it through the installation of domestic solar panels or commercial solar PV systems. Either way, we’re helping people generate their own electricity in a renewable, affordable and sustainable fashion.

Coming back to the emerging climate statistics of 2015, the Earth as a whole is getting warmer - that much we know is a fact. Ten of 2015’s 12 months set new all time temperature records. And the 21st Century in particular has been scorching: 15 of the 16 warmest years ever to be recorded have occurred since 2001. The evidence indicates that this warming is primarily created by our activity as a species - that is another uncomfortable fact. We do however, have the natural resources and technological know how available to us to replace our existing and armful practices of energy creation, therefore offsetting our use of fossil fuels and carbon emissions - this again is a fact.

Why opt for Solar Power Now?

Well the Earth is getting warmer and that in itself is a problem. Temperatures are increasing and you are in a  position where you can do something about it whilst generating your own energy and cutting down on the cost of your energy bills. Contrary to popular belief, solar panels do not need direct sunlight to generate energy - they work off both direct sunlight and diffused radiation, meaning it doesn’t need to be a cloudless day to see substantial solar energy production.

The idealistic solution to this global problem is already here. We have an opportunity to use one of the biggest natural resources of energy known to man, the sun, and bend it to our will. By generating renewable and sustainable energy this way, we are using the sun to offset our consumption of fossil fuels and reduce our own carbon emissions.

Now that we have discussed some of the more exemplary reasons as to why going solar is a great move for the environment around us, let us mention another, perhaps even more enticing reason to make the switch over to solar energy: finances.

The sun will continue to produce energy long after we are gone. With that in mind, we are never going to run out of sunlight so the price of it can never rise as the near infinite supply can never be outweighed by demand - simple economics! All you have to do to take advantage of this gigantic source of energy is put yourself in a position where you can harness it and installing solar panels is the way to do this.

An investment in solar is an investment in the future, your future.


Activ8 Solar Energies ISO 9001 Accreditation

 

We are delighted to announce that we have officially secured ISO 9001 accreditation through the National Standards Authority of Ireland.

This accreditation, ISO 9001 is awarded to companies for exceptional Quality Management Systems, strengthening our reputation within the Irish solar industry for our dedication to quality of service. This is backed up by our stringent process management that guarantees our consistent quality of service with each and every customer, install and project that we undertake.

Acquiring this accreditation was extremely important for us as a company, making sure that we became the only dedicated solar installers in Ireland to receive the ISO mark of quality. It was a lengthy process in conjunction with the National Standards Authority of Ireland, but an important process for everyone here, as it now sets us apart from others in the industry.

It gives our current customers further peace of mind as to the pedigree of their install, the stability of our guarantees and the standards to which our customer service will deliver, if they ever need us. It should also go a long way towards helping any prospective customers make up their mind as to with whom they wish to deal with. We hope this helps establish Activ8 Solar Energies as the industry leader in quality. Quality of survey, design, fit, install and overall service.

For our CEO Ciaran Marron, over 12 years in business, it echoes the slogan of the company;

"We do not follow standards, we set them!"


Activ8 Solar Energies Feature in Irish Examiner

Activ8 Solar Energies National Coverage

We were recently featured in the Irish Examiner with the newspaper highlighting poor representation at the COP 21 in Paris, but more importantly, showcasing Irish consumers willingness to go green.

We here at Activ8 Solar Energies, can testify to this after a successful 2015 and big plans for 2016. There are a number of things showing how willing Irish consumers are in terms of adopting solar energy on a domestic level, with growing adoption within the commercial market also growing steadily. In line with this commercial growth, it is rumoured that incentives are coming down the line to help support the enticing farm and commercial solar developments that have been seen support by many of our European counterparts.

The main reason that Irish consumers are investing in the solar thermal market, apart from the green approach of supporting the environment, is that ultimately, it is an investment that is good for the pocket!

HRI Scheme Success

One of the major successes of the current government and in turn a success for the Irish people and their adoption of renewable energies, has has been the Home Renovation Incentive Scheme. It was launched with a successful setup allowing people to claim back tax for work that was carried out on their home. In our case, one popular approach that fits the criteria perfectly, is the installation of solar panels.

Despite the HRI scheme being a well-known initiative in Ireland, its suitability for helping people make the switch to renewable energy sources is not widely publicised, although through our brand awareness and national coverage through our multiple office sites, we have successfully helped consumers make this switch under the criteria within this scheme.

Going forward, the government need to highlight the pledge Irish people are already making to tackle carbon emissions. As more people make the switch to solar and other renewables, Ireland increases the chances of hitting its emissions targets, thus helping to address the ongoing global climate crisis in line with new targets set in Paris.

Read the piece, in full on the Irish Examiner website by clicking here.

Happy New Year to all of our current customers and we look forward to hearing from those who want to bring solar technology to their homes in 2016.