Activ8 & IWA
Activ8 Energies works with IWA for our Insurance Backed Guarantees. We received our 2016 customer satisfaction rating of 100% on our Quality Installation Survey. This rating comes from independent, third party customer satisfaction reviews over the course of the year and after 99% in 2015, 2014, 2013 and years previous to this. This customer satisfaction is great news for everyone in our business, because here at Activ8 Energies, we believe that every single employee is responsible for our customer service and reputation.
After attaining our ISO 9001 accreditation for Quality Management Systems at the beginning of 2016, this recent rating backs up our dedication to the quality of service we try to deliver on a daily basis.
What IWA Means For Our Customers
The importance of IWA to our customers. The IWA third party warranty guarantees the investment of each of our customers if anything were to happen to Activ8 Solar Energies. As IWA state themselves:
“A company may cease trading due to insolvency, compulsory or voluntary liquidation, bankruptcy, death or retirement of all the principals. Whatever happens, an Insurance Backed Guarantee sets out to honour the terms of the guarantee, originally issued by the contractor.”
– IWA Website
As with all of our suppliers, our products, and our service, quality is the most important factor for us here at Activ8. That is why our panels are produced by the world leading producers. Why should our insurance backed guarantee be any different? That is why we are partnered with IWA. There are many providers offering Insurance Backed Guarantees but not all of them are specialists in the home improvement industry. A closer inspection of their small print may reveal hidden clauses or jargon that does not offer comprehensive protection.
IWA, on the other hand, has been in operation since 1985 and is the market leader in guarantee insurance and deposit protection. As a leader in helping the home improvement industry better its own standards, the company introduced the IWA Approved Trade Member Scheme.
Each trader applying is checked on their qualifications, expertise, financial security and track record for best service. The most important aspect for Activ8 Solar Energies, is that this is checked on a continuous basis through regular customer feedback to ensure that the high standards are maintained by each IWA approved company.
With these continuous checks comes the yearly satisfaction ratings from Activ8 customers. It is for this reason that we’re overwhelmed with our 100% customer satisfaction rating for 2016 through our Quality Installation Survey. In line with this award, as the pioneers of the one-day install, we show that even though we can get the job done quickly, we do it with exceptionally high standards of quality.
The IWA warranty brings a high level of security for home-owners making an investment in solar with Activ8 Solar Energies. When comparing us to other suppliers or smaller operators that may be able to offer the same service for less money, maybe consider their ability to offer third party insurance guarantees from the likes of IWA as well as the aforementioned ISO 9001 accreditation we received earlier this year.
Value For Money
For the better use of a cliché, you get what you pay for. When you’re receiving a 100% independent customer satisfaction rating for the work in the Irish solar industry, you must be doing something right.
“If any contractor/supplier employed by the customer for home improvement work ceases to trade, the insurance backed guarantee (IBG) certificate will protect their investment.”
– IWA Website