Appointments Coordinator

Reporting to:
Appointments Manager
Location:
Carrickmacross
Employment type:
Full Time

A little about Activ8: If you would love to join a business who is on a growth trajectory in an industry which focuses on sustainability and renewable energy, then this could be your next career opportunity. Our Vision is to deliver this generations renewable energy transition, by empowering homeowners and businesses on their journey to self – sustainability. We are doing this in collaboration with our highly skilled employees who provide world class customer journeys, using our exceptional products, with a hunger for innovation and with laser focus on safe working practices. This is an exciting time for our industry as homeowners and businesses are becoming more conscious of our environment, how we as a human race can become more sustainable and their own role within that.

Responsibilities:

  • Consistently uphold the highest standards while engaging in quality calls to explore new installation opportunities.
  • Ensure accurate and effective qualification of potential customers to maximize appointment success
  • Skilfully coordinate appointments between our customers and Sales Representatives, by managing the overall scheduling, rescheduling and confirmation processes.
  • Assign appointment dates to Sales reps by coordinating work schedules, ensuring a smooth flow of operations.
  • Review and prioritize services at each location, optimizing efficiency in appointment scheduling.
  • Provide support during scheduled appointments, ensuring a positive customer experience.
  • Ensure strict adherence to industry compliance, company procedures, and processes in every interaction.
  • Maintain accurate records of appointments received through email and telephone, contributing to a well-organized system.
  • Target Achievement:
  • Collaborate with your manager to consistently achieve and exceed weekly and monthly targets, contributing to your individual & overall team success.

Requirements:

Communication Skills: Possess excellent communication skills and an exceptional phone manner.

Ambition and Determination: Demonstrate natural ambition, determination, and resourcefulness.

Adaptability: Thrive in a dynamic work environment, showcasing adaptability and flexibility

Attention to Detail: Exhibit a keen eye for detail, coupled with excellent organizational skills.

IT Proficiency: Be proficient in Microsoft Office Suite, utilizing technology to enhance efficiency.

Team Player: Be an excellent team player, contributing to a positive and collaborative work environment.

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